Security Policy
Last updated: October 05, 2015

We understand that the security of your customer files is extreamly important, this page decribes some of the techniques we use to ensure that they are kept safe. If you have any questions please don't hesitate to contact us.

Our security model

When downloading and scanning your files we run them within a secure sandbox, protected by a firewall. Files are only stored for the duration of the scan and are then deleted, in addition to this all temporary file stores are encrypted.

We also use SSL/TSL for all comminications. Our infrastructure runs on Amazon AWS, AWS Cloud Security discusses their security features and compliance in greater detail.

Employee access

When working a support issue we do our best to respect your and your customers privacy as much as possible, we only access the minimum files and settings needed to resolve your issue.

Credit card safety

When you purchase a paid Vigilion subscription, your credit card data is not transmitted through nor stored on our systems. Instead, we use Stripe, a company dedicated to this task. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe's security information is available online.

Reporting a security concern

If you have found a vulnerability in Vigilion, please contact our security team by email at security@vigilion.com. We will do everything in our power to respond and fix the problem immediately.

Upon discovering a vulnerability, we ask that you act in a way to protect our users' data:

  • inform us as soon as possible,
  • test against fake data and accounts, not our users' private data,
  • work with us to close the vulnerability before disclosing it to others.

If possible, please encrypt your message using our security team's GPG key:

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